Shipping Policy

Last updated: August 16, 2026

This Shipping Policy explains where Coast Tempo ships, how orders are processed, how delivery charges and estimates are determined, and what to do if there is a problem. Delivery estimates are not guarantees unless we expressly state otherwise or applicable law requires a guaranteed date.

Where we ship

We currently ship to residential and commercial addresses in the 50 United States and the District of Columbia. U.S. territories and international destinations are not currently supported.

Available rates and delivery methods are shown at checkout based on the shipping address, products, and current carrier availability. PO boxes are eligible only when a compatible postal service appears at checkout. We do not currently ship to APO/FPO/DPO addresses, freight forwarders, or package-reshipping services. Hotel deliveries are accepted at the customer's risk and require the guest name and confirmed reservation details.

Order processing

Orders are normally prepared within 2–4 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays. Processing times are measured in Eastern Time.

Orders placed after 1:00 p.m. Eastern Time, on weekends, or on holidays begin processing on the next business day. Preorders, personalized items, or products with a longer lead time will display a separate estimate before purchase.

High-volume periods, weather, inventory review, payment verification, or address questions may extend processing time. If a material delay affects your order, we will contact you using the information provided at checkout.

If we cannot ship within the stated processing period, we will provide a revised shipment date and give you the choice to accept the delay or cancel the unshipped order for a full refund. If we cannot provide a revised date or do not receive any consent required by law, we will cancel and promptly refund the unshipped order.

Delivery estimates

Estimated delivery time begins after the order has been processed and handed to the carrier.

• Standard delivery within the contiguous United States: 4–8 business days
• Expedited delivery, when offered at checkout: 2–4 business days
• Alaska and Hawaii: 7–14 business days

Carriers, customs authorities, and local delivery partners operate independently. Weather, labour disruptions, customs review, peak periods, incorrect addresses, and events outside reasonable control may cause delays. We will provide reasonable assistance but cannot guarantee a carrier's delivery date except where applicable law requires otherwise.

Shipping charges

Shipping charges are calculated and displayed at checkout before payment. Free standard shipping is available on eligible orders of $75 USD or more delivered within the contiguous United States. The threshold is calculated after discounts and before taxes. Alaska, Hawaii, expedited services, and oversized or specially handled items are excluded unless checkout expressly states otherwise.

If an order is returned because an address was incomplete or incorrect, delivery was refused, or the parcel was not collected, actual return and reshipping costs may be deducted from the refund or charged before reshipment, subject to applicable law.

Fulfillment locations and partners

Orders are fulfilled through U.S.-serving third-party fulfillment partners and may ship from a location different from Coast Tempo's administrative location. An order may arrive in more than one parcel if items are stored at different locations.

Tracking

When tracking is available, we will send a shipment confirmation with a tracking link to the email or telephone number provided at checkout. Tracking may take 24–48 hours to update after the carrier receives the parcel.

If tracking has not updated for 5 business days or shows delivery but you cannot locate the parcel, check the delivery location, household members, building staff, and carrier notice, then contact us at support@coasttempo.store.

Address accuracy and changes

Review the name, street address, unit number, postal code, email, and telephone number before completing checkout. Contact us within 2 hours of ordering if a correction is needed. We cannot guarantee changes after an order enters processing or fulfillment.

We are not responsible for a failed delivery caused by information the customer supplied incorrectly, except where responsibility cannot legally be excluded. We will provide reasonable assistance and explain any additional carrier or reshipping charge before proceeding.

Sales tax

Applicable U.S. state and local sales taxes are calculated at checkout. Because Coast Tempo currently ships only within the United States, customers should not incur import duties on eligible orders.

Lost, delayed, or damaged parcels

Contact us promptly at support@coasttempo.store if a parcel is materially delayed, lost, or damaged. Include the order number, tracking information, and—if damaged—photos of the item, shipping carton, packaging, and label.

We may need your cooperation to open a carrier investigation. Do not discard damaged packaging until the claim is resolved. We will provide the remedy required by applicable law and, where appropriate, a replacement, refund, or other reasonable resolution.

Split shipments

An order may be divided into multiple parcels. You will receive tracking information for each available shipment. You will not be charged additional shipping because Coast Tempo divided an order into multiple parcels.

Contact

Coast Tempo
Email: support@coasttempo.store
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. federal holidays
Typical response time: Within 2 business days